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Operations and support

Runs the live service after handover.

Source: ITIL® 4
Level: B · established practice

Links 27

decided by

G7 · Acceptance G8 · Go / no-go G9 · Handover

owned by

Delivery planning meeting Service delivery review Cutover rehearsal Go / no-go meeting Cutover and deployment Hypercare check-in Post-incident review Handover meeting Release and deployment management Cutover management Continuous delivery Hypercare / early life support Incident management Knowledge transfer Service level management Cutover plan / runbook Rollback plan Support model and SLA Incident log Stabilise first (crisis mode)Change enablement (live service)Change record (RFC)Problem management Operational readiness report (OAT)

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