G9 · Handover

Is the solution stable enough for operations to own it?

Source
Stage-Gate®; PRINCE2® stage boundaries; ISO 21502 governance
Level
B · established practice

Evidence

Handover packagecriticalwaivabledepends on context
Handover packagerequiredwaivabledepends on context
Support model and SLAcriticaldepends on context
Support model and SLArequiredwaivabledepends on context
User and admin documentationrequiredwaivabledepends on context
Incident logcriticaldepends on context
Incident logrequireddepends on context
Incident logoptionalany context

Checks

  • Incident rate back to the agreed baseline
  • Support team accepts ownership
  • Adoption at the agreed level (active users; work is done in the new system or process, not around it), measured against the success metrics
  • Warranty start and defect handling recorded

How the gate runs

Predictive
Phase gate: held once, at the end of the stage.
Agile (iterative)
Rolling gate: held per release; item readiness via Definition of Ready, completion via Definition of Done.
Flow (Kanban)
Policy gate: explicit exit policies on the board columns, applied to every item.
Hybrid
Phase gate per phase, with iterations or flow inside the phase.
For agents · MCP
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